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Our Newsletter

Shipping, Returns & Cancellations

Shipping, Delivery Dates and Late Payments: When you place an order, shipping and delivery dates will be dependent upon the availability of your items and the shipping options you choose. We try to order in items not carried in stock and ship within 14 business days.

Renovo uses a unique solutions based system for sourcing parts that are no longer available from the original manufacturer. Many of these sources are from alternative vendors who manufacture the part when ordered from us by the customer while other vendors are not equipped for routine, timely shipping. At times, there could be extended delays between order and shipping dates. Please consider this before placing your order.

Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

All Net 30 Accounts will be subject to a 2% per month compound interest charge. 

Insurance & Lost Shipments: We recommend you insure expensive items for an amount above the base levels automatically applied to every item. You must request this from your Sales Rep. Additional Insurance cannot be applied to online orders. You must call. 

We arrange shipping for your items on your behalf. Once an item is passed to the Shipper, if an item is lost, it is the customers responsibility to process any necessary claims based upon the base or added insurance provided by the shipper. We will provide what additional information we can that you request to assist you with your claim.

Return Policy: Returns are subject to a 25% restocking fee.  If the return is due to our error (i.e. you received an incorrect or defective item), you will not be subject to a restocking fee. Electrical items such as motors and switches cannot be returned. For more information on returns, you must call a Renovo Sales Representative directly for approval. Refunds of shipping costs vary depending upon the reason for cancellation. We reserve the right to evaluate each return on a case by case basis.

You should expect to receive your refund within 30 days of the return shipment, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days).

If you wish to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Purchase Orders: Orders can be made online or by calling a Renovo Customer Service Representative. Emailed purchase orders from our business customers will not create an order. We will record your PO # on your order for your reference, but your order must be phoned in to be completed.

Canadian Orders: Due to the high cost of shipping to Canada, our Canadian customers are responsible for all return shipping costs and arrangements. Canadian order refunds are subject to this policy and the policies outlined above. We ask that our Canadian Customers refrain from purchasing items if the cost of the return will be prohibitive.

Cancellation Policy: Renovo reserves the right to cancel any order at any time for any reason. If a credit card or other payment type has been processed prior to cancellation, your payment including any shipping costs will be refunded.

Customer Cancellation can only be made by calling a Renovo Sales Representative at 248-634-6234. Emails will not cancel your order. For credit card orders, Renovo will have incurred a processing fee for the initial sale and another fee for the return. Customers are responsible for this expense and a processing fee totaling 10%, regardless of the reason for cancellation. Renovo will evaluate cancellations on a case by case basis. If you feel the cancellation fee should be waived you must discuss this with a Customer Sales Representative directly.