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Our Newsletter

Shipping, Returns & Cancellations

Return Policy:

Returns may be subject to a 25% restocking fee, but if the return is due to our error (i.e. you received an incorrect or defective item), you will not be subject to a restocking fee. For more information on returns, please email questions@renovoparts.com (include your order number in the subject line). We reserve the right to evaluate each return on a case by case basis.

You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you wish to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Canadian Orders: Due to the high cost of shipping to Canada, our Canadian customers are responsible for all return shipping costs and arrangements. Canadian order refunds are subject to this policy and the policies outlined above. We ask that our Canadian Customers refrain from purchasing items if the cost of the return will be prohibitive.

Shipping and Delivery Dates.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, shipping and delivery dates will be dependent upon the availability of your items and the shipping options you choose. Renovo uses a unique solutions based system for sourcing parts that are no longer available from the original manufacturer. Many of these sources are from alternative vendors who manufacture the part
when ordered by the customer while other vendors are not equipped for routine, timely shipping. At times, there could be extended delays between order and shipping dates. Please consider this before placing your order.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Customer Cancellations:

Renovo will evaluate each cancellation on a case by case basis. For credit card orders, Renovo will have incurred a  processing fee. Customers are responsible for this expense regardless of the reason for cancellation. If you feel the cancellation fee should be waived, you must contact a Customer Sales Representative directly.